Return/Exchange Policy

Returns/Exchange Policy:

Because Pure Soul Essence products are perishable goods, for safety and hygiene purposes they cannot be returned after use. As natural products, we recognize that very rarely some shipping conditions may alter the appearance of the product(s). Pure Soul Essence cannot assure the purity of merchandise once it has been shipped, but the team does our best to work with reputable shippers who abide by our requests to ensure that customers receive Pure Soul Essence products in the way we've intended.

YOUR SATISFACTION IS OUR GOAL: Our team truly believes you will love Pure Soul Essence products and will do our best to work with you. It can be difficult to order new skin care products online, so the team may evaluate options to meet your needs if you are not fully satisfied. 

 The quality and healing properties of our products are not affected by melting. 

On sunny or hot days, BEFORE opening Pure Soul Essence products, place the items in your refrigerator for a few hours to allow them to harden, just in case they have melted in transit.

Sale items  
Unfortunately sale items cannot be returned or exchanged. Associated shipping costs are non-refundable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and instructions for exchanges can be provided.

For EU and remote, non-domestic US customers: Please recognize the time it may take for products to reach your destination may vary.